ArcaMax

Linda Carnivale wants her $250 cruise deposit refunded. But now her bank and cruise line are arguing over who is responsible for the money. Does it matter? And can she get her money back?

Q: Last year, I canceled a cruise on Norwegian Cruise Line after paying a $250 deposit. I explained that the credit card used to make the deposit was closed...Read more

Catriona Garry misses her flight from Edinburgh to Boston because there's only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?

Q: I missed my flight from Edinburgh, Scotland, to Dublin because of Aer Lingus' lack of staffing. There was just one member of its Edinburgh Airport staff to check in passengers ...Read more

Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it actually her rental vehicle?

Q: Enterprise Rental Car in Munich has charged me for damage to the car I rented last year, but I returned the car exactly as I rented it. Enterprise sent me a letter with a claim more than ...Read more