ArcaMax

Justin Baribeau reserves a hotel room through Booking.com, but when he gets there, they have no record of his reservation. Can he get his money back?

Q: I prepaid for two nights in a hotel through Booking.com. But when I arrived, an employee said their confirmation system was down, and there was no record of the reservation or an ability...Read more

Hertz says Shane Rich rented a car in Cabo San Lucas, Mexico, with two women. He says he wasn't in Mexico at the time. Now the company has suspended his rental privileges. How can he reverse their decision?

Q: I rented a car from Hertz in Cabo San Lucas. After this, Hertz placed me on their Do Not Rent list and claimed that I tried to ...Read more

When Carlye Siegel tries to book two award tickets with Chase points, the transaction fails. Now Chase won't refund the points. Is this allowed?

Q: I recently tried to use my Chase points to book an airline ticket on Aeromexico. After seeing and confirming the availability of an award flight on its partner airline, Virgin Atlantic, I ...Read more