ArcaMax

A day before Satrupa Kagel's flight from Tokyo to San Francisco, she finds out that American Airlines has canceled her ticket. Is she on the hook for the $3,548 that she had to spend for a last-minute ticket?

Q: I'm an American Airlines frequent flier, and I recently booked an award ticket with Japan Airlines, an American partner. The ...Read more

Tracy Joselson and her husband book a Windstar cruise with a promised all-inclusive package. But then the cruise line takes away the package. Can they cancel their cruise?

Q: While my husband and I were on a recent Windstar cruise, we made reservations with the onboard cruise coordinator for a seven-night cruise to Costa Rica and Panama ...Read more

Leigh Roberts and her wife book an extra seat on a United Airlines trip from Orlando, Florida, to Venice, Italy. But United resells the seat to another passenger. Can Roberts get a refund?

Q: I booked three nonrefundable airline tickets for my wife and me on United Airlines to fly from Orlando to Rome. United resold the middle seat between us...Read more