ArcaMax

When Carl Helwing tries to cancel his Uber One membership, he ends up with a $99 overcharge and a confusing paper trail. Can he get his money back?

Q: I'm trying to resolve a problem with my Uber One membership and recurring Uber Eats errors. I've been trying to cancel my Uber One membership. Uber wouldn't let me, so I disputed the charge with ...Read more

Robert Harris ends up with an Airbnb in a high-crime neighborhood after his first rental falls through. Does he have to accept it, or can he get a refund?

Q: I had a long-term Airbnb booked in Washington, D.C., but my host canceled. Airbnb helped me rebook another location with a slight discount. I was just checking the new area out a ...Read more

After Iberia Airlines suspends Thomas Kush's $4,005 ticket credit because of security issues, the airline promises to restore his voucher. But it doesn't. How do you get the airline to do what it promised?

Q: I canceled a recent flight on Iberia Airlines, and the airline offered me a $4,005 ticket credit, which was valid until Nov. 4. ...Read more