You stay, you pay: Starbucks reverses open-door policy
Published in Business News
Starbucks facilities in North America — including cafés, patios and restrooms — are now only available to paying customers, the company confirmed to the Daily News.
The announcement reverses an open-door policy implemented by the coffee giant nearly seven years ago, which allowed anyone to use its spaces “regardless of whether they make a purchase.”
The new rules are part of a “coffeehouse code of conduct” that will ensure its “spaces are prioritized for use by our customers.”
It’s also designed to make everyone “feel welcome and comfortable in our stores,” Starbucks North America President Sara Trilling told the News in an email.
“By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone,” Trilling said.
The updates are part of a “broader set of changes” the company is making “to enhance the café experience,” Trilling added, noting that most retailers already have similar rules in place.
The code of conduct, which applies to all company-owned stores in the U.S. and Canada, also bans discrimination and harassment, panhandling, consumption of outside alcohol, smoking or vaping, and the use of “violence or abusive/threatening language.”
Anyone found violating the rules will be told to leave and the store “may ask for help from law enforcement” if necessary, the company said. Employees will receive training on how to enforce the rules.
In May 2018, Starbucks clarified that non-paying customers were also welcome to use its facilities. Its open-door policy was implemented five weeks after two Black men were arrested at a Starbucks in Philadelphia after a manager called the cops just minutes after they arrived.
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