What you can do if Hurricane Milton cuts power, internet on Gulf Coast and South Florida

Michelle Marchante, Miami Herald on Oct 9, 2024

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MIAMI — A storm can lead to wireless and power outages. And with more of us working at home, having A/C and Internet can be just as important as running water.

To help cut the time you spend tracking down information on how to report power and Internet outages, we’ve compiled a list for you:

Florida Power & Light

Outage report:To report or check the status of an outage, visit: https://www.fpl.com/my-account/web-outage.html#wors/mainTab/phoneTab

Danger:To report a dangerous condition such as a downed power line, call 800-468-8243. If you are in danger, call 911.

Neighborhood check:If you want to see how many power outages there are in your neighborhood, check out FPL’s power outage map.

Tampa Electric

Outage report: TECO customers can track outages with the Tampa Electric Outage Map.

Danger: To report a dangerous condition, call 877-588-1010 or report it online.

Florida Keys Electric Cooperative

Outage report:To report or check the status of an outage, visit: fkec.com/outage-center/. You can also report an outage by calling 305-587-9256 or 800-858-8845. You can also text 451-83.

Danger:To report a dangerous condition such as a downed power line, Florida Keys Electric Cooperative says to call 911 and then to call the utility at 305-587-9256.

Keys Energy Services

Outage report: To report or check the status of an outage, visit https://www.keysenergy.com/.

Danger: To report a dangerous condition, such as a downed power line, call 305-295-1010. If you are in danger, call 911.

Xfinity

Outage check:To report or check if a service outage has been reported in your area, sign into your account and check the Status Center at https://www.xfinity.com/support/status.

TIP: If you’re in need of internet, you can find a nearby Xfinity hotspot to use. Xfinity also has a website with other useful information for when a storm hits at xfinity.com/Response.

AT&T

Outage check:To report or check if a service outage has been reported in your area, sign into your account online at att.com or use the myATT app .

Other things to know

▪ Texting:Remember that cellphone service can sometimes get spotty during and after the storm, regardless if your provider is Verizon, T-Mobile, Sprint or AT&T. If you’re trying to get in contact with a friend or family member and are having trouble making a phone call, send a text. Verizon says text messages are more likely to go through.

▪ Free WiFi:Cellphone service providers also sometimes activate free hotspots after a storm. You could also visit your public library after the storm (if it’s open) to use their free Wi-Fi.