ArcaMax

Q: I was flying home from Madrid to Seattle on Aer Lingus, a flight booked through Alaska Airlines using miles. But the airline denied me boarding even though I had a ticket. I had to buy a new ticket on another airline, which cost me $3,244.

Alaska Airlines wants me to get a statement from Aer Lingus explaining why I was denied boarding. I've ...Read more

Nicholas Chandler was rear-ended while driving an Avis rental car. Even though the other driver was at fault, Avis charged him for the entire time that the car was out of commission. Can he get a refund?

Q: I rented a car from Avis for one day and was unfortunately rear-ended by another car. It was the other driver's fault. Avis charged my ...Read more

Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property, but Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?

Q: I recently booked a room through Hotels.com near Glacier National Park in Montana. I received an email from...Read more