ArcaMax

When Natasha Bird rents a car from Thrifty, she notes damage to the front bumper. So, why is she getting a bill for $2,212 for the same damage?

Q: I rented a car from Thrifty in Anchorage, Alaska, and noted damage on the front bumper when I took the car. Months later, Thrifty is holding me responsible for the damage, which I didn't cause. The...Read more

Q: I recently rented a car from the Enterprise location in Munich. When I returned the vehicle after several days, no one inspected it. A few days later, I received a message in my spam folder saying that I had damaged the car. Enterprise claims I scratched the car during my rental. The scratch is small, barely finger-length and thin. They sent ...Read more

Nathan Ciurzynski's flight from Tampa, Florida, to San Diego is canceled because of a hurricane. When he asks American Airlines for a refund, it offers a flight credit instead. Can he get his money back?

Q: I booked a flight from Tampa to San Diego on American Airlines. The day before my flight, I received a notification that it had been ...Read more