ArcaMax

After Mel Stevenson cancels her fully refundable KLM ticket, the airline only refunds her half the money. Can she get the rest?

Q: I am writing because I hope that someone at KLM will help me with a refund for a "flex" flight I purchased this summer. This email comes from a place of desperation, as I've had a terrible time trying to contact ...Read more

When Carl Helwing tries to cancel his Uber One membership, he ends up with a $99 overcharge and a confusing paper trail. Can he get his money back?

Q: I'm trying to resolve a problem with my Uber One membership and recurring Uber Eats errors. I've been trying to cancel my Uber One membership. Uber wouldn't let me, so I disputed the charge with ...Read more

Robert Harris ends up with an Airbnb in a high-crime neighborhood after his first rental falls through. Does he have to accept it, or can he get a refund?

Q: I had a long-term Airbnb booked in Washington, D.C., but my host canceled. Airbnb helped me rebook another location with a slight discount. I was just checking the new area out a ...Read more