ArcaMax

When Carlye Siegel tries to book two award tickets with Chase points, the transaction fails. Now Chase won't refund the points. Is this allowed?

Q: I recently tried to use my Chase points to book an airline ticket on Aeromexico. After seeing and confirming the availability of an award flight on its partner airline, Virgin Atlantic, I ...Read more

After Mel Stevenson cancels her fully refundable KLM ticket, the airline only refunds her half the money. Can she get the rest?

Q: I am writing because I hope that someone at KLM will help me with a refund for a "flex" flight I purchased this summer. This email comes from a place of desperation, as I've had a terrible time trying to contact ...Read more

When Carl Helwing tries to cancel his Uber One membership, he ends up with a $99 overcharge and a confusing paper trail. Can he get his money back?

Q: I'm trying to resolve a problem with my Uber One membership and recurring Uber Eats errors. I've been trying to cancel my Uber One membership. Uber wouldn't let me, so I disputed the charge with ...Read more