Automotive

/

Home & Leisure

Detroit Three trail Asian rivals in new Consumer Reports reliability study

Kalea Hall, The Detroit News on

Published in Automotive News

The Detroit Three automakers were once again bested by the Asian competition in the Annual Auto Reliability study from Consumer Reports.

Not one Detroit Three brand made the top 10 in the latest study, which was released Thursday during an online press conference with the Automotive Press Association. The top five brands in this year's study are: Subaru Corp. coming in at No. 1 for the first time, Toyota Motor Corp.'s Lexus coming in at No. 2 followed by Toyota, Honda Motor Co.'s Honda brand and its Acura brand rounding out the top five.

GM's Buick brand had the best results of the Detroit Three and among General Motors Co.'s four brands, coming in at No. 11. Chevrolet ranked 16th, GMC 20th and Cadillac placed second to last in 21st place.

“We consistently work to improve the quality of our products at every step of the customer journey. We are always listening to customer input, pairing with other data, and using it to improve our vehicles,” GM said in a statement sent by spokesperson Michelle Malcho.

Ford Motor Co.'s Ford brand came in at No. 13 and Lincoln wasn't ranked because of insufficient data.

"We continue working to deliver the best customer experiences and constantly improve the quality of our products and services," Ford said in a statement sent by spokesperson Maria Buczkowski. "While we have achieved progress in some areas, we have more work to do, and we are taking action."

Stellantis' Jeep brand, the only one with a ranking, came in at No. 19. Due to insufficient data, Stellantis' Alfa Romeo, Chrysler, Fiat, Dodge, Ram and Maserati brands were not ranked.

"In terms of reliability, it's all about consistency," said Jake Fisher, senior director of Consumer Reports’ Auto Test Center. "The more new you have, the more problems you're going to have. If you look at some of the automakers that are right at the top, they are almost executing a plan for a long-term strategy, so they are not shifting very quickly."

For this survey, Consumer Reports asked its members about problems they’ve had in 20 areas, including engines, transmissions, electric motors and in-car electronics. The organization then takes the information to predict reliability ratings for new cars.

This year's rankings cannot be directly compared to last year's since Consumer Reports changed some of the survery questions and methodology it used.

This year, the organization gathered data on about 300,000 vehicles from the 2000 to 2024 model years, with a few 2025 models.

The predictions for 2025 models are based on each vehicle's overall reliability over the past three years, as long as the model hasn’t been redesigned during that time.

Consumer Reports used to have thousands more participants for the survey. In 2018, for example, the study was based on a survey of members who collectively owned or leased more than 500,000 vehicles from model years 2000 to 2018. In 2013, the survey had findings based on Consumer Reports subscribers’ experiences with 1.1 million vehicles.

Consumer Reports also evaluates the reliability of electric vehicles and plug-in hybrids. Both saw in improvements this year but still fall behind internal combustion engine vehicles. EVs had 42% more problems than ICE vehicles, down from the 79% reported last year. PHEVs had 70% more problems than ICE vehicles, down from last year's 146%.

"The gap (between ICE and EVs and hybrrids) in terms of reliability issues is cutting," Fisher said.

Brand report card rankings

In the Consumer Reports 2025 Auto Brand Report Card Rankings also released on Thursday, not one Detroit Three brand made the top 10. Stellantis NV's Chrysler placed the highest on the list at No. 16 out of 32, followed by GM's Buick at No. 17 and the Ford brand at No. 19.

 

Consumer Reports Auto Brand Report Card Rankings are based on the average overall score, which is a combination of road-test scores, predicted reliability and owner satisfaction data and safety on all of the models from each automaker.

Subaru also ranked as the top brand in Consumer Reports 2025 Auto Brand Report Card Rankings for the first time since 2022.

Alan Bethke, Subaru senior vice president of marketing, said in a statement the automaker is "very honored to be named Consumer Reports top brand for reliability. Longevity, safety and value are the cornerstones of the Subaru brand. Subaru has prioritized reliability and safety and we have steadily improved our rankings year over year. We are proud that 96 percent of all Subarus sold over the last 10 years are still on the road and we will continue to focus our efforts to build the best and most reliable products for our customers.”

BMW AG took second place, followed by Lexus, Volkswagen AG's Porsche, Honda, Volkswagen AG's Audi, Kia Corp., Hyundai Motor Co.'s Hyundai, Toyota and Nissan Motor Co. LTD.'s Infiniti.

Chrysler made the largest year-over-year gain, jumping eight spots from last year.

Other domestic brands dropped. Buick went down four spots to No. 17, Chevrolet fell to 25th place, down three, and Cadillac was down seven spots to 21st place.

Ford dropped two spots to No. 19 and Lincoln fell three spots to 24th place.

Jeep came in last for the second year in a row at No. 32 due to below-average brand reliability and the lowest average road test score.

Reliability lowlights

In the reliability study, Chevrolet was brought down with the Colorado having well-below-average reliability and the Blazer EV, which Consumer Reports called "one of the least reliable electric SUVs, with reported issues with its EV battery, electrical accessories and in-car electronics."

GMC's Sierra 1500, Yukon and Yukon XL brought the brand down with their below-average reliability. The Canyon was the least reliable for a small pickup truck, with owners reporting problems with the engine, minor transmission, electrical accessories, paint and trim, noises and leaks, body hardware and in-car electronics.

The Cadillac Lyriq's rank as the least reliable electric SUV in the survey brought the luxury brand down.

Ford's least reliable model was the F-150 Hybrid, which owners said had issues with the transmission, drive system, climate system, electrical accessories, in-care electronics and hybrid battery.

Tesla Inc. ranked at 17th overall with the Model S and Model X remaining below average.

Rivian Automotive Inc. came in dead last with both the R1T and R1S EVs having well-below-average reliability.


©2024 www.detroitnews.com. Visit at detroitnews.com. Distributed by Tribune Content Agency, LLC.

 

Comments

blog comments powered by Disqus