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There's no smoke in my hotel room, so what's this $250 charge?

Travel / Christopher Elliott /

Q: I need help fighting a case with Residence Inn by Marriott Phoenix, where I recently stayed. When I checked out, I saw a $250 charge on my credit card in addition to the $89 for the room.

No one ever said anything about the charge. I called the front desk and was told it was a "smoking charge." But I don't smoke.

I told the woman at the ...Read more

Hotels.com left us waiting in the rain for our room

Travel / Christopher Elliott /

Q: I have a question about a recent reservation I made for a hotel apartment in Barcelona, Spain, through Hotels.com.

In the fine print of my reservation, it instructed me to call 24 hours before I arrived to make arrangements to pick up the key. For me, that was an international call. The phone number was printed incorrectly on the form, so I ...Read more

Renault got me lost -- can you help me find a refund?

Travel / Christopher Elliott /

Q: I am not happy with the car I rented through the Renault Eurodrive buy-back lease program. My wife and I recently rented a Dacia Duster in Milan, but the car only had GPS maps for Western Europe GPS. It had not been updated for Eastern Europe. We didn't discover this until we left Italy.

We were driving to Slovenia, Croatia, Serbia, Turkey, ...Read more

Why won't Booking.com honor my room reservation at the Ritz?

Travel / Christopher Elliott /

Q: I have used Booking.com for several years, and I have always been very satisfied with the service I've received. However, my recent experience was truly hurtful.

Six months ago, I made a reservation at the Ritz-Carlton, Abama, in Tenerife, Spain, for two adults, two children and an infant. Booking.com did not give any restrictions, ...Read more

United Airlines canceled my flight and shorted my refund

Travel / Christopher Elliott /

Q: While I was visiting Los Angeles recently with my husband, I received an email from United Airlines saying that our flight back to Cleveland in two days was canceled because of "severe weather conditions in [its] route network." We were scheduled to fly to Chicago and then Cleveland, but we were rebooked home through Newark, New Jersey, with ...Read more

 

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