"Your most unhappy customers are your greatest source of learning."

"The worst thing in your life may contain seeds of the best. When you can see crisis as an opportunity, your life becomes not easier, but more satisfying."

"Two and two continue to make four, in spite of the whine of the amateur for three, or the cry of the critic for five."

"Never look down to test the ground before taking your next step; only he who keeps his eye fixed on the far horizon will find his right road."

"The only way to escape fear is to trample it beneath your feet."

"The older we get the more we realize that service to others is the only way to stay happy. If we do nothing to benefit others, we will do nothing to benefit ourselves."